TERMS OF SALES

Object:

These general conditions of sale (hereinafter the "GTC") are intended to define the rules applicable in the context of the sale of Products marketed on the site www.petitpotparis.com (hereinafter "the Site" ) ,

Between

Company PETIT POT PARIS

SAS with share capital of €3,000.00,

Having its registered office at 2 Avenue Flachat in Asnières-sur-Seine (92600)

Registered with the RCS of Nanterre under number 894 968 015

VAT: FR26894968015

Tel: 06.59.11.56.57

Email: bonjour@petitpotparis.com

And

Any adult natural person, non-commercial, with legal capacity to contract (hereinafter "the Customer"), making a purchase of Products on the Site, exclusively domiciled in the countries delivered by the Site.

The T&Cs are made available to the Customer on the Website where they can be consulted directly. The applicable GCS are those in force on the Site on the date the order is placed by the Customer; it being specified that any order for a Product offered on the Site implies the Customer's full and complete acceptance of the General Terms and Conditions of Sale.

PETIT POT PARIS reserves the right to update, change or replace any part of the T&Cs by posting updates and/or changes to the Website.

Products:

The products offered for sale on the Website (hereinafter "the Products") are each the subject of a description mentioning their essential characteristics within the meaning of Article L. 111-1 of the Consumer Code.

In order to offer an optimal browsing experience, PETIT POT PARIS pays particular attention to the presentation of the products offered on the Website. Due to the color settings of each computer, the colors of the products displayed in the photos on the Website may differ slightly from their actual colors. PETIT POT PARIS cannot be held responsible for such differences. The Customer is duly informed that the illustrations, colors, photographs, description of the products as well as all the information and characteristics illustrating and/or accompanying the Products are only indicative and do not enter into the contractual field.

Consequently, PETIT POT PARIS cannot incur any liability in the event of error, inaccuracy or omission of any of these elements or in the event of modification of the said elements by the suppliers and/or publishers.

Product descriptions and all Product prices are subject to change as offers change without notice.

The Products are intended for personal use only and not for the purpose of resale. When placing an order, the Customer certifies that he is buying the Products for personal use and not to resell them.

Methods of ordering the Products:

Order taking

Order taking on the Website is subject to compliance with the procedure set up by PETIT POT PARIS comprising successive stages leading to the validation of the Order.

The Customer can select as many Products as he wishes which will be added to the basket (the "Basket"). The Basket summarizes the Products chosen by the Customer as well as the prices and costs relating thereto. The Customer may freely modify the Basket before validating his Order. The validation of the Order constitutes confirmation of the acceptance by the Customer of the GCS, the Products purchased, their price as well as the associated costs.

A confirmation email summarizing the Order (Product(s), price, availability of the Product(s), quantity, etc.) will be sent to the Customer by PETIT POT PARIS. To this end, the Customer formally accepts the use of e-mail for confirmation by PETIT POT PARIS of the content of his Order.

Refusal of orders

PETIT POT PARIS will be entitled to limit or refuse any order, in the event of a legitimate reason, in particular if there is a dispute with the Customer or an incident relating to the payment of a previous order and which would contravene the provisions of the GCS. If necessary, PETIT POT PARIS will inform the Customer by telephone or e-mail.

Promotional offer:

PETIT POT PARIS reserves the right to decide which products benefit from reductions of any kind, temporary or permanent.

PETIT POT PARIS reserves the right to combine offers or not on selected products.

Price:

The prices charged are those displayed on the day of the order. The prices displayed on the Website are inclusive of all taxes and include French VAT.

PETIT POT PARIS reserves the right to modify the prices of the Products at any time, but the Products will be invoiced on the basis of the prices in force on the day of the validation of the order by the Customer.

Payment

PETIT POT PARIS accepts the following means of payment:

- Credit and debit cards

All credit or debit card transactions are processed by the payment provider Stripe, a secure online payment portal that encrypts credit card information in a secure environment.

Payment can be made with the following credit cards: Visa, Mastercard and American Express. Payment can also be made with the following debit cards: Visa Electron and Maestro (provided that the Customer's card can be used to make online purchases).

The Customer acknowledges that the communication of his bank card number constitutes authorization to debit his account up to the amount of the Products ordered and all taxes included. The purchase amount will be debited when the order is shipped.

The Customer confirms that the credit or debit card used is his own or that he has been expressly authorized by its owner to use it. All credit or debit card holders are subject to validation checks and authorization by the card issuer.

If the card issuer refuses to authorize payment to PETIT POT PARIS, the order will be considered invalid and therefore cancelled. PETIT POT PARIS cannot be held responsible for any fees or penalties that may be imposed by the payment provider in connection with the payment made in accordance with your order.

- PayPal

By choosing the PayPal option, the Customer will be redirected to the PayPal site: once connected, he must check the amount displayed before clicking on “Pay now”. Once the transaction is complete, the Customer will be redirected to the Website.

Delivery:

PETIT POT PARIS offers delivery worldwide, at home, by our transport provider Colissimo.

For mainland France, the amount is calculated on the Colissimo site according to the weight and speed of dispatch chosen for your package.

For the rest of the world, the delivery costs are calculated directly on the site of our transport provider according to the weight, size and destination of the packages.

These delivery costs include all the meticulous care given to a particular packaging linked to the specific and fragile category of products that the ceramic creation represents.

PETIT POT PARIS will prepare orders on working days and hours, according to their date and time of processing on the Website. PETIT POT PARIS will do its best to deliver the orders within two to three weeks following receipt of payment of their price by PETIT POT PARIS.

The products offered for pre-orders will have an approximate delivery date announced in the product sheet of the product in question. This date is established according to the manufacture of the parts in our workshop.

The Products purchased by the Customer will be delivered to him at the address indicated when ordering. No delivery can be made to a PO box.

The Customer will bear the consequences (delay in delivery, impossibility of delivery, additional transport costs, etc.) resulting, where applicable, from the erroneous and/or incomplete nature of the indications that he has provided for the delivery.

Delivery tracking

When the order is dispatched, the Customer will receive an e-mail informing him of the dispatch of his order. The Customer will be able to follow the delivery of his order by means of a tracking link from the carrier. It is the customer's responsibility to track this tracking number. In case of questions about the package for a delay or other, the Customer will inform us by email: bonjour@petitpotparis.com or via our contact form, specifying the number of his order as well as the tracking number.

In the event of the Customer's absence at the time of delivery, the carrier will leave, where applicable, a delivery notice informing him of the terms and times for collecting the package, the delivery being deemed to have been made. The Customer agrees to follow the instructions of the carrier to achieve the actual delivery of the order.

It is the responsibility of the customer to ensure that the name on the intercom or on the door is clear and legible enough to reach the delivery.

Late delivery

In the event of exceeding the delivery time, not justified by a case of force majeure as defined by French case law or not due to a strike whatever the cause, the Customer may request the resolution of the sale by contacting us. by email: bonjour@petitpotparis.com

PETIT POT PARIS will reimburse the Customer for the amount of the order within a maximum period of fifteen (15) calendar days following the termination of the contract.

Receipt of Products:

It is the Customer's responsibility to check the number and condition of the Products upon delivery by the carrier. If the package received and/or its contents are visibly damaged or do not correspond to the order, the Customer must refuse receipt of the Products. Any anomaly concerning the delivery of the Products must be notified to PETIT POT PARIS by email to the address bonjour@petitpotparis.

Customer Service will take care of the Customer by giving him the necessary information to best satisfy his request (he may in particular ask him to send photos of visible defects) and organize the return of defective items. Items must be returned carefully protected in bubble wrap. If the items are received damaged by PETIT POT PARIS, the refund cannot be made.

Each customer must unpack the products and ensure that they have not been damaged during transport. Products with cracks, chips and the like must be notified to PETIT POT PARIS when the package is opened with supporting photos.

PETIT POT PARIS will not replace cracked or chipped items after this delivery date. PETIT POT PARIS is not responsible for any breakage that occurs after opening the package.

In the event of non-compliance of the order delivered, and subject to validation of the non-compliant nature, PETIT POT PARIS will replace the Product within fifteen (15) days and under the conditions defined in Article L. 217-9 of the Consumer Code. If this option is not possible, PETIT POT PARIS will reimburse the Product under the conditions defined in Article L. 217-10 of the Consumer Code.

The conditions for exercising the legal guarantee of conformity are also specified in article 9 of the GCS.

In the event of missing items, PETIT POT PARIS will reship the missing Product(s) within three weeks.

Return conditions:

In accordance with the legislation in force, the Customer has a period of 14 (fourteen) working days from the date of receipt of his goods to withdraw and a period of 14 (fourteen) days from his withdrawal to return his package, without justification or penalty. The right of withdrawal does not apply to personalized or made-to-measure products.

For any return within the framework of this right of withdrawal, the following procedure must be fully respected:
Any return must be notified to us beforehand by email at bonjour@petitpotparis.com in order to communicate to the Customer the return form and the place of reshipment. The product concerned must imperatively be returned in its original packaging, accompanied by any accessories or documentation. The product must not have been used and be in a perfect state of cleanliness.

The Customer must attach his order form or a copy of the invoice concerned.
The shipping costs relating to the return of goods will be borne by the Customer.
The return is made under the full responsibility of the Customer and any risk related to the return of the goods (breakage, theft, etc.) will be borne by the Customer.
We will reimburse you at the latest within 14 (fourteen) days following the return date by re-crediting your bank account used during your order.
COD returns are not accepted.

In the event of an error attributable to PETIT POT PARIS (omission of a product, error in the order), we undertake to cover all the costs of returning the product. Subject to availability in stock, we will reship the object to the Customer by taking the shipping costs at our expense.

Shipping costs for the return
The shipping costs for returning the Products within the framework of the exercise of the Customer's right of withdrawal are at his expense.

Return procedure
The Customer is invited to follow the steps indicated below after having informed PETIT POT PARIS of his wish to return his Products:

Pack your items to be returned with the utmost care in bubble wrap.
Place all items in their original shipping carton or other sturdy cardboard packaging, taking care to fill any empty spaces with newspaper or bubble wrap to prevent items from moving and breaking during transportation
Close the package and seal it with tape
Place the shipping label on the package and return it to the following address:

Petit Pot Paris

2 Avenue Flachat

92600 Asnieres-sur-Seine

The Customer retains the right to return the products by any safe means of transport, subject to compliance with the return conditions above.

Legal guarantees

In accordance with articles L. 217-1 and following of the Consumer Code, PETIT POT PARIS guarantees the conformity of the Products sold on the Site.
When implementing the legal guarantee of conformity, the Customer:

- has a period of two (2) months from delivery of the goods to act;

- This legal guarantee of conformity applies independently of any commercial guarantee that may be granted.

The Seller offers hand-made objects, which may lead to the presence of variations in colors, shapes, finishes which can in no way be considered as defects, since in relation to their "hand-made" artisanal character which makes them unique pieces.

The Products sold benefit from the legal guarantees provided that their use has been normal and that the maintenance advice has been followed.

This warranty does not apply to damage resulting from improper use of the Product or normal wear and tear due to its use. To be able to benefit from the guarantee of the Products, it is essential to keep the purchase invoice of the Product as well as the delivery note.

The Customer may also decide to implement the legal guarantee against hidden defects of the Product sold within the meaning of article 1642 of the Civil Code, resulting from a defect in the design or production of the Product and rendering it unfit for use. for which it was intended, excluding any negligence or fault of the Customer. The latter can then choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

The provisions of the Consumer Code relating to the exercise of legal guarantees are also included in Appendix 2 of the GCS for information.

After sales service :

To exercise the legal guarantees, the Customer will contact the after-sales service at the following coordinates bonjour@petitpotparis.com . The Customer may also contact the after-sales service for advice on the use and maintenance of the Products.

APPENDIX: REMINDER OF THE TEXTS GOVERNING THE GUARANTEE

Article L. 217-4 of the Consumer Code: “The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility”.

Article L. 217-5 of the Consumer Code: "The good complies with the contract:
1° If it is suitable for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted”.

Article L. 217-6 of the Consumer Code: "The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately able to know them”.

Article L. 217-7 of the Consumer Code: “The defects of conformity which appear within six months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. The seller can challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity”.

Article L. 217-8 of the Consumer Code: “The buyer is entitled to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect which he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials supplied by him”.

Article L. 217-9 of the Consumer Code: “In the event of a lack of conformity, the buyer chooses between repairing and replacing the good. However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer”.

Article L. 217-10 of the Consumer Code: “If the repair and replacement of the goods are impossible, the buyer can return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed pursuant to Article L. 211-9 cannot be implemented within one month of the buyer's complaint; 2° Or if this solution cannot be without major inconvenience for him given the nature of the property and the use he is looking for. However, the resolution of the sale cannot be pronounced if the lack of conformity is minor.

Article L. 217-11 of the Consumer Code: “The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not preclude the allocation of damages”.

Article L. 217-12 of the Consumer Code: "The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods".

Article L. 217-16 of the Consumer Code: "When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a discount in a condition covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run.
This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Article 1245 of the Civil Code: “The producer is liable for damage caused by a defect in his product, whether or not he is bound by a contract with the victim”.

Article 1245-3 of the Civil Code: “A product is defective within the meaning of this title when it does not offer the security that can legitimately be expected. In assessing the safety that can legitimately be expected, account must be taken of all the circumstances and in particular the presentation of the product, the use that can reasonably be expected of it and the time of its use. traffic. A product cannot be considered defective simply because another, more perfected one, has subsequently been put into circulation”.

Article 1245-16: "The action for damages based on the provisions of this title is prescribed within a period of three years from the date on which the plaintiff had or should have had knowledge of the damage, the defect and the 'identity of the producer'.

Article 1641 of the Civil Code: "The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer does not would not have acquired, or would have given only a lesser price, if he had known them.

Article 1642 of the Civil Code: “The seller is not liable for apparent defects of which the buyer has been able to convince himself”.

Article 1643 of the Civil Code: "He is liable for hidden defects, even if he did not know of them, unless, in this case, he has stipulated that he will not be bound by any guarantee".

Article 1644 of the Civil Code: “In the case of articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded”.

Article 1645 of the Civil Code: "If the seller knew of the defects of the thing, he is liable, in addition to the restitution of the price he received, for all damages and interest towards the buyer".

Article 1646 of the Civil Code: "If the seller is unaware of the defects of the thing, he will only be required to refund the price, and to reimburse the purchaser for the costs incurred by the sale".

Article 1647 of the Civil Code: "If the thing which had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the restitution of the price and for the other compensation explained in the two previous articles. But the loss arrived by fortuitous event will be for the account of the buyer”.

Article 1647 of the Civil Code: "If the thing which had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the restitution of the price and for the other compensation explained in the two previous articles. But the loss arrived by fortuitous event will be for the account of the buyer”.