Shipping Policy

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PETIT POT PARIS offers delivery worldwide, at home, via Colissimo.

For mainland France, the amount is calculated on the Colissimo site according to the weight and speed of dispatch chosen for your package.

For the rest of the world, delivery costs are added to the price of the products when confirming the order. For any delivery abroad, outside the European Union, it is up to the customer to pay the customs fees and any taxes applicable to his PETIT POT PARIS purchase. These customs duties or these possible taxes related to the delivery of an article are the responsibility of the customer and are his responsibility. To know the applicable customs duties or taxes, it is up to the customer to inquire with the competent authorities of his country. In the event of a dispute with a customer, the French courts will have sole jurisdiction. 

 

These delivery costs include all the meticulous care given to special packaging related to the specific and fragile category of products that the porcelain creation represents.

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PETIT POT PARIS will do its best to deliver orders within two to three weeks. A tracking number will be sent by email upon order confirmation.

The products offered for pre-orders will have an approximate delivery date announced in the product sheet of the product in question. This date is established according to the manufacture of the parts in our workshop. 
 

A delay in delivery? Something wrong with your order ? Contact us on the day of delivery at the following address bonjour@petitpotparis.com  or via our contact form

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Exchange and Refund Policy

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In accordance with the legislation in force, the Customer has a period of 14 (fourteen) working days from the date of receipt of his goods to withdraw and a period of 14 (fourteen) days from his withdrawal to return his package, without justification or penalty. The right of withdrawal does not apply to personalized or made-to-measure products.

For any return within the framework of this right of withdrawal, the following procedure must be fully respected:
Any return must be notified to us beforehand by email at bonjour@petitpotparis.com in order to communicate to the Customer the return form and the place of reshipment. The product concerned must imperatively be returned in its original packaging, accompanied by any accessories or documentation. The product must not have been used and be in a perfect state of cleanliness.

• The Customer must attach his order form or a copy of the invoice concerned.

• The shipping costs relating to the return of goods will be borne by the Customer.

• The return is made under the full responsibility of the Customer and any risk related to the return of the goods (breakage, theft, etc.) will be borne by the Customer.

• We will reimburse you at the latest within 14 (fourteen) days following the return date by re-crediting your bank account used during your order.

• COD returns are not accepted.

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In the event of an error attributable to PETIT POT PARIS (omission of a product, error in the order), we undertake to cover all the costs of returning the product. Subject to availability in stock, we will reship the object to the Customer by taking the shipping costs at our expense.

Postage costs for the return:
The transport costs for returning the Products within the framework of the exercise of the Customer's right of withdrawal are at his expense.